APP SETUP & SOLUTIONS

YOU ALREADY HAVE YOUR DEVICE WITH YOU, CHARGING AND READY TO INSTALL OUR APP, FOLLOW THE STEPS BELOW AND YOU WILL BE ON YOUR WAY.

First, you need to remember that the phone needs to be charging and the app needs to be open at all times to perform at its best. 

UPDATE YOUR PHONE SOFTWARE
What you will want to do first is to make sure that the phone is running on the latest software version. If an update is available then I suggest that you download and install it first. This will reduce the possibility of any compatibility issues between your phone software and the app.
Once your phone has the latest software version installed the app can run correctly.

Updates can be checked on Settings on any device, but if you do have issues finding this option, let us know. 

STAY AWAKE MODE

All android phones lock their screen by default, so we need to turn this off. But even if we turn Screen Lock off, most of the phones will only provide an option to have the screen on for a maximum of 30 minutes, in which the screen turns off again, and this is what we DO NOT want.

In order to keep the app working, there's an option called "Stay Awake" on all android devices, that can only be activated once Developer Options are enabled. But don't worry, this is easier than it sounds!

ENABLE DEVELOPER OPTIONS

Every Android phone comes equipped with the ability to enable Developer options, which lets you test some features and access parts of the phone that are usually locked away. As you might expect, Developer options are cleverly hidden away by default, but it's easy to enable if you know where to look.

Before you can enable Developer options on your Android phone or tablet, you'll first need to find your phone's build number. On most phones, you can simply type build number into the search field, but here's how to find it on a few popular devices:

The Build number on your Android phone is in a different place on every phone, but it's easy enough to find.


Google Pixel: Settings > System > About phone > Build number

Samsung Galaxy S8 and later: Settings > About phone > Software information > Build number

LG G6 and later: Settings > About phone > Software info > Build number

HTC U11 and later: Settings > About > Software information > More > Build number

OnePlus 5T and later: Settings > About phone > Build number

REVEAL DEVELOPER OPTIONS
Once you’ve found the screen with your Build number, you'll need to tap on it seven seven times. That's right: seven times. After a few taps, you'll see a small pop-up alert telling you that "You are now X steps away from being a developer" with a number that counts down with every additional tap.

When the Developer options are unlocked, you should see something like this.

After the seventh tap, a message will appear telling you that "You are now a developer!" and the Developer options will be unlocked as an option in Settings. Some phones will include a general message about tinkering with your Android phone, but you can simply tap OK. Many of the options are strictly for developers so be careful when changing something here,

When the Developer options are unlocked, you should see something like this.

After the seventh tap, a message will appear telling you that "You are now a developer!" and the Developer options will be unlocked as an option in Settings. Some phones will include a general message about tinkering with your Android phone, but you can simply tap OK. Many of the options are strictly for developers so be careful when changing something here,

ENABLE STAY AWAKE MODE

After enabling Developer Options you can choose the option "STAY AWAKE" for the phone to keep the screen on while charging so our app can work at all times when charging.

If you check the Stay Awake box in Developer options, the screen will never turn off while its charging unless you press the power button.

Once you have enabled the Developer options, check the Stay awake box to keep your phone from sleeping while you have it plugged in. Of course, pressing the power button will still turn the screen off, just in case you want to turn screen off at some point.

STAY AWAKE MODE ONLY WORKS WHEN THE PHONE IS CHARGING

APP INSTALLATION & SETUP

YOUR DEVICE IS READY TO INSTALL OUR APP AND START YOUR GROWTH

Follow these simple steps below to install and access the app, and use your personal numeric code provided by your account manager to login:

  1. Install the Instagram app on your device and login session. Choose the option to always remember credentials and stay logged in. If necessary, go through all of Instagram's safety checks (email verification, sms verification or any safety check requested).

  2. Now you can go to the Android Play Store and look for "Intelligent Social Learning" or CLICK HERE FROM YOUR DEVICE.

  3. Download and Install the app

  4. Open the app and log in using your Instagram username and your PIN number provided by your Account Manager.

  5. You will be redirected to Instagram. When asking, provide the permission for the App to work with Instagram. The App will be connected to Instagram

  6. Once in the app choose Instagram and start

The app will start extracting data from people who actually take interest in your profile and pass that information to our team, expect to see results in the first 3 days, our customers see results from day 1 but Instagram is always 24hrs behind reporting activity, so it needs those few days to show the results.

 

IMPORTANT

*App needs to be open at all times to work.

*Phone needs to be plugged in charging battery.

*Do not use Screen Lock.

*Keep the screen active using the "Stay Awake" option when charging.

 

Remember to keep your Instagram account logged in, and our App open and working in the main screen. Nothing else is required from you but to keep the app active and the phone awake. 

Let us know if you have any questions or if you have any issues during the process.
Also let us know as soon as you install the app and put it to work for us to check on our side if everything is working.

SOLUTIONS

If you are having issues with our app such as the app crashing and closing, first check that no new updates are available to download, if not please follow the next steps.

CHECK FOR UPDATES

Check if you have the latest version of the App. If not, force update.
To update the app go to Play Store, click my apps and games, click update next to Intelligent Social Learning.

 

CLEAR CACHE AND STORED DATA OF THE APP

This app will usually store the most commonly used data to make it run smoothly. There’s a possibility that this data has become corrupted which in turn is causing the app itself to constantly crash. To eliminate this possibility you will need to clear the cache and data of this app by following the steps listed below.


From the Home screen, tap Settings.
Tap the ‘General’ tab > Apps & notifications.
Tap App info.
Tap the filter to select the following: All, Enabled, Disabled
Tap the desired app, then Storage.
Tap Clear cache or Clear Data then YES


Check if the app keeps crashing.

 

WIPE THE CACHE PARTITION OF THE PHONE

Sometimes the cached data stored in the dedicated partition of the phone can become corrupted. When this happens this this will usually cause certain issues to occur on the phone. To eliminate the possibility that this is what’s causing the problem you will have to wipe the cache partition of the phone from the recovery mode.

From the Home screen, tap Settings.
Tap the ‘General’ tab.
Tap Storage > Internal storage.
Wait for menu options to finish calculating.
Tap Free up space.
Tap Temporary files & raw files.
Select the following options: Cached data, Clip tray temporary files, Raw files from camera.
Tap Delete > DELETE


Check if the app crashing issue still occurs.

PERFORM A FACTORY RESET

In case the above steps fails to fix the problem then we recommend that you perform a factory reset. Make sure to backup your phone data before doing the reset.

Google how you can perform a factory reset for your device brand/model.
After the reset, setup the phone, but do not install any apps yet except for the Instagram app and our app, then check if the issue still occurs.

FORCE UPDATES

If everything fails, you can still force an update to see if this fix the entire issue. Leave this as your final solution to test. 

Take a look at the following links and guides and choose the one that fits you the most:

+Manually Upgrade an Android Device Operating System

+Why won't my Android Update?

+How to update Apps on Android Manually or Automatically

If all of this fails, contact us ASAP.

Thank you.

Socialpump Co. 2020

© 2020 by SocialPump Co.

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